Closing Manager

Position Overview:

The Closing Manager primary responsibilities include guiding the Closers to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained. The Closing Manager will be responsible for having one–on-one coaching sessions with the team members to instill awareness of the team member’s goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Closing Manager will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills

Essential Job Functions:

  • Manage team consisting of 8-12 residential mortgage Closers
  • Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc.
  • Motivate and lead team to success using recognition, team building activities and positive reinforcement
  • Set and manage to production and quality expectations
  • Pipeline Management to ensure SLA metrics are met each day, loans are closed and funded on time, HUDs are accurate and within compliance, wires are sent, funding documents are complete and accurate
  • Communicate and interact with the other managers, as well as the Quality Review and Performance teams to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met for all team members
  • One-on-One mentoring, weekly or as needed, for team members who are not meeting the production and/or quality expectations (inform Unit Manager of any recurring performance issues, develop action plans to address
  • Regular attendance and punctuality

Requirements:

  • Minimum 5+ years Origination background with supervisory experience
  • Closing experience within past 3 years
  • Ability to manage risks while ensuring optimal value and outcomes are achieved
  • Ability to work in a flexible and production oriented environment
  • Must be able to work in a high stress environment while delivering a high-level of customer service
  • Must be willing and able to work as part of a team
  • NMLS-MLO Licensure preferred

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