IT Help Desk Support Specialist

Location: Boca Raton, Florida

 

Position Overview

Digital Risk is aggressively seeking an IT Help Desk Support Specialist. The ideal candidate would be capable of working independently while maintaining enthusiasm and team support. The IT Help Desk Support Specialist must be detail oriented and possess excellent problem solving and communication skills. The position will require a candidate who is proficient with the Windows operating system and Microsoft Office Suites (Desktops, Laptops, Printers, Windows 8, Windows 7, Windows 10, Windows Terminal Services 2008, MS Office 2010, 2013 and 2016). Overall, it will be the IT Help Desk Support Specialist’s role to assist and support end users for all MS Office applications, to install and maintain end user IT equipment, to handle network backups, and to restore lost files.

Essential Job Functions

  • Must be proficient with the Windows operating system and Microsoft Office Suites (Desktops, Laptops, Printers, Windows 8, Windows 7, Windows 10, Windows Terminal Services, MS Office 2010, 2013, and 2016)
  • Hardware integration/debugs
  • OS installs/troubleshooting: Various methods of deploying images, Windows & familiarity with Windows Registry Files are musts
  • Familiarity of CMOS/BIOS & flashing hardware/software settings
  • System monitoring and maintenance
  • Basic networking knowledge & experience with remote access and resolving VPN/dial-up issues
  • Must have an attention to detail and good communication skills
  • Ability to lift over 50 lbs. repeatedly overhead
  • Ability to multitask and prioritize accordingly
  • Ability to follow and meet project requirements
  • Provides support to end users on a variety of issues, meeting satisfaction survey and SLA requirements
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, email and personnel requests for technical support & provides customer service driven phone support when needed
  • Activities include: recognition, research, isolation, resolution, and follow-up
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
  • Will involve use of problem management databases and help desk system
  • Relies on experience and judgment to plan and accomplish goals
  • Typically reports to a supervisor or manager
  • Other tasks as required, including afterhours / on-call duties

 

Requirements

  • Familiarity with a variety of help desk concepts, practice, and procedures
  • Associates Degree from a two or four year college or technical school; or 2 to 4 years related experience and/or training; or equivalent combination of education and experience
  • Certificates and Licenses: A+ and Network+ Certifications Preferred

 

Additional Information

Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

 

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